ORDERING

How long does it take to receive my order?
From the time, you approve your proof it takes 3-4 business days for production and then 3-7 days for standard shipping or 1-3 days for priority shipping.

How long does it take to receive my free digital proof?
Digital proofs are typically available within one to two business days.

How do I change the shipping or billing address on my order?
Contact us with your order details from your registered order email at hello@avercart.com to change your shipping or billing address.

Where do I input my promotional code/group buying voucher?
Place your order as usual and when you reach the cart page or payment page enter your promotional code in the box labelled “Enter group buy voucher/promo code here”.

 

PRODUCT

FRAMED PRINTS

What type of paper do you use?
We use premium 275 gsm semi-gloss photo paper.

What do the frames look like?
All the framed prints come fully mounted in the frame and ready to hang on the wall. Unless and otherwise specified frames are polystyrene material.

Is the there an option for matting?
Matting is also offered on framed prints as a 1.5″ border in our acid-free and archival quality mat material.

How do I take the matting into account when measuring for my framed prints?
Matted framed pieces will reduce 3 inches to the height and width of your image.

 

CANVAS PRINTS

What kind of laminate/protection do you add to the canvas?
Every canvas we create is treated with an ultra-protective UV-matte laminate. This means your print will never crack, flake, fade or bubble.

Do you offer canvas sizes any bigger or smaller than the options on your website?
Sure, contact us for further information on additional sizes available.

Do you have other color options for photo borders other than black and white?
Yes, just contact us and let us know your preference.

 

GENERAL PRODUCT

I’m not happy with the product I received, how do I go about returning it?
Before you return it, let us reprint it for you. Please contact us and let us know difference between your expectation and output. We will try our best to make you happy. If you absolutely want refund, please contact us and we will proceed for refund.

My product has been damaged upon arrival. What do I do?
While we make every effort to ensure your canvas arrives in perfect condition, sometimes things happen. Please take pictures of damage and send us. We will ship your order at free of cost.

 

CARE AND USE

Can I hang my artwork outside?
Although most of our pieces have a UV limiting lamination on them, no artwork should ever be hung in direct sunlight for prolonged periods of time. Additionally, while we use a water-resistant coating it is not 100% waterproof.

Can I hang my artwork in a bathroom or humid area?
Because canvas is a natural product that will shrink and swell due to significant changes in temperature or humidity, it should not be hung in a bathroom or directly over a heat source.

Are there any special mounting instructions I should follow when hanging my piece?
All framed prints come ready-to-hang out of the box with gallery-strength piano wire. All you need is a hook/nail in the wall.

How do I clean/maintain my canvas?
The best way to clean the canvas is with a soft duster. You can also use a damp cloth on the face of the canvas.

 

IMAGE

What image file types does Avercart accept through its site?
Our website uploader accepts JPEG, TIFF or PNG.

I have an image file type not supported by your uploader (i.e PDF, RAW). What do I do?
Contact us or alternate instructions, we can provide you with a link to upload your artwork.

What is the maximum file size you can accept through your website?
Our website uploader supports files up to 100 MB, if you have a larger file please contact us and we’ll provide you a link to upload artwork.

Can you fix my image if it is pixelated?
No problem, our design artist will work for your requirements.

What is your privacy policy with regards to the use of my images?
We will never use your images in any manner other than to print them for you. Check out our TERMS OF USE for more detailed information.

I would like to change the image that I originally submitted with my order. How do I do this?
Contact us as soon as possible via phone, email or chat and we’ll provide you with instructions on how to send us a new image.

What size image file is required to make the best possible canvas print?
While we specialize in working with images of all sizes, typically a file size of 2 MB or greater is enough for us to work with without needing to apply a low-resolution filter.

How much of my image will I lose if I choose the photo wrap option?
That depends on the depth of photo wrap chosen: 0.75″- 3 inches, 1.5″- 4 inches, 2.5″- 6 inches.

I’m not sure if my image is copyrighted or not, what happens if it is? Will you inform me?
We take copyright seriously and we know sometimes violations are unintentional. If there is a copyright issue with your image one of our representative will contact, you to come up with a solution.

Can I add text to my image?
Yes! Simply explain in the “Advice and Instructions” you can enter your requirement like size, colour, font, location, and of course, the text itself that you would like.

 

SHIPPING

I need my canvas by a certain date, what do I do?
If you need your canvas by a certain date, please indicate it in the notes section of your order. If the date is particularly soon you may need to add priority shipping to ensure it arrives in time. Either way, contact us at hello@avercart.com with your order number after you place your order to confirm details.

Will you send me tracking information once my canvas has shipped?
Yes, we will email you once your order has shipped with your FedEx / UPS / DHL tracking number.

What are your shipping options?
We offer both Standard and Priority Shipping. With Standard Shipping, you will receive your order within 10-14 business days. If you need it in a hurry, select Priority Shipping and your order will arrive within 4 business days of approving your digital proof.

Who do you ship with?
We use FedEx / UPS / DHL.

 

BILLING

Do you offer discounts for designers, artists or photographers?
Yes, we do. Contact one of consultants at hello@avercart.com

Why do you charge my credit card before my product has been produced?
We charge your card upon your order. If your image is not suitable or have issue, we shall contact you on your email or your mobile phone with instructions. Because everything we make is custom and produced on-demand, we must bill you in advance before beginning actual work. We will proceed for refund if you cancel your order.

I cancelled my order, why haven’t I seen a refund on my credit card?
It can take up to 7-10 business days for a refund to process through your credit card company.